What are you looking for?
Get help straight from our team...
Sharefile Password Loop
Compliance VP and Mortgage Manuals Operations
Sharefile Password Loop
Firewalls are designed to prevent unauthorized access to your materials. If you experience a password reset loop - repeatedly kicking out and receiving failed reset emails you need to try a few steps.
Last updated on 03 Nov, 2025
Step 1: Disconnect your VPN and Reconnect
Step 2: Adding *Sharefile.io to your allowed domains on your router or network
Step 3: Contact us, and we will delete and re-invite you