Compliance with FHA Requirements:

Request Location Manual Section Number Notes
Policies and procedures for compliance with new FHA requirements Compliance Updates and Regulatory Monitoring 2-0 Compliance 2.1 Contains procedures for collecting updates and implementing compliance with FHA requirements
Policies and procedures for pricing FHA loans Mortgage Insurance Endorsement Process 1-A Quality Control 1.53 Details pricing policies for FHA loans and endorsement process

Quality Control (QC) Program:

Request Location Manual Section Number Notes
Copy of the most recent version of the QC Plan (Must include HECM section) Higher Risk Criteria Loans - HECM 1-A Quality Control 1.22.4 Details the quality control for HECM loans
Provide examples (templates) of all QC checklists and other loan review checklists used in QC audits Production Review Elements – Checklist System 1-A Quality Control 1.30.2 Contains QC checklists and templates for audits

Closing/Post-Closing and Endorsement:

Request Location Manual Section Number Notes
Policies and procedures for closing/post-closing and endorsement Mortgage Insurance Endorsement Process 1-A Quality Control 1.53 Covers the pre-endorsement checklists and FHA document templates
Process of completing the Insurance Application Function in FHAC and submission to HOC Mortgage Insurance Endorsement Process 1-A Quality Control 1.53 Process for data integrity and submitting case binders
Provide the procedures for Late Endorsement Corrective Action – Remediation of Late Payments 1-A Quality Control 1.53 Describes procedures for remediating late endorsements

Performance Monitoring:

Request Location Manual Section Number Notes
Policies and procedures for tracking and evaluating the performance of key participants Higher Risk Transactions Selection 1-A Quality Control 1.22.5 Reviews how key participants are monitored for performance
Policies and procedures for approving and evaluating retail operations Field Review Items 1-A Quality Control 1.25.1 Describes the process for retail operation approvals and reviews

Branch Eligibility and Employment Checks:

Request Location Manual Section Number Notes
Policies and procedures for branch eligibility Field Review Items 1-A Quality Control 1.25.1 Contains criteria for branch registration and operational oversight
Policies and procedures for employment checks (Conflicts of interest, dual compensation, exclusion from HUD programs) Disbarred Employees/Ineligible Participants 2-0 Compliance 1.12 Details employment checks and conflict of interest verification processes

Training:

Request Location Manual Section Number Notes
Policies and procedures for training Employee Training Program 2-0 Compliance 2.16 Contains guidelines for training staff, including FHA-related changes

Marketing and Advertising:

Request Location Manual Section Number Notes
Policies and procedures for marketing and advertising Field Review Items 1-A Quality Control 1.25.1 Describes marketing compliance and advertising standards

Mortgage Insurance Premiums:

Request Location Manual Section Number Notes
Policies and procedures for mortgage insurance premiums Mortgage Insurance Endorsement Process 1-A Quality Control 1.53 Details the procedures for mortgage insurance premium remittance

Compliance and Sanctions:

Request Location Manual Section Number Notes
Policies and procedures for Repurchase Demands, Suspensions, Terminations, or Other Sanctions and Compliance QC Financial and Compliance Audit 1-A Quality Control 1.60 Describes handling of sanctions and repurchase demands

Consumer Complaints:

Request Location Manual Section Number Notes
Written procedures for handling consumer complaints Field Review Items 1-A Quality Control 1.25.1 Details procedures for documenting and handling consumer complaints

Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) Records:

Request Location Manual Section Number Notes
A copy of the Company’s AML Program AML Program Overview 1-A Quality Control 1.60 Contains the Company’s AML program description
The name of the compliance officer responsible for AML Compliance Officer Roles 1-A Quality Control 1.60 Lists the designated officer and responsibilities
Copies of BSA/AML risk assessments Risk Assessment Process 1-A Quality Control 1.60 Details risk assessments performed by the Company
Copies of CTRs and SARs filed SARs and CTRs Recordkeeping 1-A Quality Control 1.60 Discusses the filing process for SARs and CTRs
Independent reviews of the BSA/AML program BSA/AML Independent Review 1-A Quality Control 1.60 Contains the most recent independent review process
Training program for employees for BSA/AML BSA/AML Employee Training Program 1-A Quality Control 1.60 Details employee training procedures for AML compliance